Designed for rapid configuration and integration

smartFOCUS provides a range of powerful integration technologies designed to enable organisations to take advantage of their existing investments. Integration with 3rd party CRM systems (including Call Centre Software, Sales Force Automation or Corporate Web Sites) is easy, regardless of the source system's architecture through connectivity via .NET, HTTP, SOAP and all major EAI solutions.

We have many examples where our solutions have been integrated with other other leading CRM providers including Peoplesoft, Oracle, Salesforce.com and Siebel.

Where real-time (or near real-time) synchronization is vital for consistent, relevant and effective customer communications, it can be automated using our API. In future, wherever your customer knowledge is gathered, your on-line communications will be timely, personalized and effective.