SmartFocus Sub-processor List

Third Parties

Last updated on 25.04.2018

Entity Name

Entity Country

Purpose

Applicable SmartFocus Services

Amazon Web Services, Inc

USA (designated hosting in Dublin, Ireland)

Cloud Hosting Services Provider

Personalization

Salesforce

London, UK

Customer Support Services

All services

Zendesk

Delaware, USA

Customer Support Services

All services

Driftrock

London, UK

Marketing Automation and Social Media Marketing

Social Integration

SAP SMS

London, UK

SMS Gateway

Delivery of SMS message campaigns

Story Stream

Brighton, UK

AI-powered Content Marketing

User Generated Content

BriteVerify

London, UK

Email Verification Service

Verification of email addresses

Microsoft

Paris, France

Cloud Hosting Services Provider

Personalization **

(** to be migrated to Amazon Web Services, Inc (designated hosting in Dublin, Ireland) in due course)

 

Proposed new Subprocessors 

Last updated on 08.10.2018

Entity Name

Entity Country

Purpose

Applicable SmartFocus Services

Proposed Commencement Date

OpenMarket Limited

London, UK

SMS Gateway

Delivery of SMS message campaigns

08/11/2018

 

Affiliates 

Last updated on 25.04.2018

SmartFocus Entity Name

Entity Country

SmartFocus UK, Ltd

UK

SmartFocus France SASU

France

SmartFocus Spain SA

Spain

SmartFocus Germany GmbH

Germany

SmartFocus US Inc

United States

Sub-processor and Sub-contractor FAQs

Does SmartFocus use any third parties to process Client Personal Data?

Yes, SmartFocus uses third parties that may process or access Client Personal Data (as defined in our Data Processing Agreement with you).  A list of our sub-processors can be accessed above.  The SmartFocus Sub-processor List outlines where the third party sub-processor is based, the service provided by the third party and the SmartFocus service to which the sub-processor activity applies.

SmartFocus will notify you of any changes to its use of third parties that act as sub-processors in accordance with the provisions of our Data Processing Agreement with you.

 

Who else will process or have access to Client Personal Data?

Affiliates

SmartFocus group companies may process or access Client Personal Data (as defined in our Data Processing Agreement with you) in providing the services as listed in the SmartFocus Sub-processor List. 

 

Key Sub-contractors

SmartFocus also currently uses Equinix Amsterdam, EMEA Headquarters and the Equinix Group, as a data centre and key sub-contractor at locations in France and in the UK (and may use such other similar sub-contractor(s) at various locations in the future).  This sub-contractor does not have access to or process Client Personal Data (as defined in our Data Processing Agreement with you) and is therefore not included in the SmartFocus Sub-processor List.

How is Client Personal Data protected when SmartFocus uses third parties?

SmartFocus takes care to work with reputable sub-contractors and sub-processors and works with them in accordance with the protective measures and obligations set out in our Data Processing Agreement with you.